Resident Benefits Package

Our Inclusive Resident Benefits Package accompanies every lease agreement, presenting an array of advantageous services tailored to residents. This comprehensive package is available at a monthly rate of $30.

Moving Concierge Program: As a part of our comprehensive service, Citizen Home Solutions, our Move-In Concierge Program is designed to make your transition into your new home effortless. A dedicated team will reach out to you to streamline the setup of essential utilities. From water and gas to electricity, cable, internet, and other services specific to your area, they’ve got you covered. Count on them to ensure that your utility setup aligns perfectly with the terms of your lease agreement, making your move-in experience smooth and hassle-free.

Experian RentBureau Partnership: Reap the benefits of punctual rent payments. Our software collaborates with Experian RentBureau to highlight your commendable payment record on your Experian credit report. This avenue empowers you to build or restore your credit by consistently paying your rent on time. Improved credit opens doors to the credit opportunities that you're rightfully eligible for.

24/7 Resident Portal Access: Enjoy round-the-clock online entry to your resident portal, enabling you to effortlessly submit non-emergency maintenance requests, settle your rent, review statements and transaction records, update or enroll in renter's insurance, and much more!

Complimentary Online Payment Choices: Seamlessly pay your rent online at no cost using eCheck (ACH)! Opt for one-time payments or establish auto-payments to eliminate concerns about missed deadlines once and for all!

Around-the-Clock Emergency Maintenance Support: Our dedicated representative is available 24/7 to address your urgent maintenance requirements. Just contact our office after regular hours, and you'll be promptly guided to our emergency maintenance hotline. Assistance is accessible during evenings, weekends, and holidays.

Late Fee Forgiveness: Available once every 24 months, this feature covers the late fee associated with a single month's rent payment that's up to 10 days overdue. To avail this, submit a written request at least 24 hours prior to the rental due date. It's essential that your account remains current for eligibility.

One Time Waiver of Non-sufficient Funds (NSF) Fee: Granted once per tenancy for one NSF charge. To utilize this benefit, submit a written request promptly after rectifying your account balance.

Appointment No-Show Forgiveness: Applicable once per tenancy for any in-house maintenance charge or inspection fee. This excludes any fees from third-party vendors. To request this, submit a written appeal within 30 days of receiving the charge notification from the management company. It's imperative that your account remains current to qualify.